Registering your workshop

You sign up from the website, on the page for workshops: the create-account button opens a form that stays in the same window throughout, with a back button on every step. You can correct anything you've typed right up to the last moment.

The account doesn't exist until you confirm your email. If you close the window before that, you haven't left a half-finished workshop lying around: you simply start again.

Your workshop details#

The first step collects the bare minimum.

• Workshop name — the name your customers know you by. Up to 60 characters, and you can change it later.
• Your name — the person administering the account. You become the first user, with the Administrator role.
• App address — see the section below.
• Email — the verification code goes here, and from then on everything about your subscription.
• Password — at least 8 characters, one uppercase letter, one lowercase letter and one number. The requirements tick off as you type, and a second field checks that both passwords match.
• City and Phone — optional.
• Invite code — optional, hidden behind a link. If another workshop invited you, the code is checked as you type and tells you straight away whether it's valid.

Your app address#

It's the part before .crankpal.com: pick bianchi-cycles and your workshop's address becomes bianchi-cycles.crankpal.com. Choose carefully, because it is a public address: it is the shop front your customers see and book from, and it is the address you'll end up printing on your business card. You and your staff use the same address followed by /login to get into the app.

The field fills itself in from the workshop name, and you can rewrite it. As you type, the site checks whether it's free and tells you immediately: green if available, red if not.

The rules are few: 2 to 30 characters, only lowercase letters, numbers and hyphens, and never a hyphen at the start or the end. Some addresses are reserved and can't be used. If the address is already taken, pick another — adding the town or the neighbourhood is the easiest fix.

Terms, privacy and consents#

The third step shows the three documents in full, readable inside the form, each with a link to open it in a separate tab and the version in force: the Terms and Conditions of Service, the DPA — the data processing agreement by which you appoint CrankPal as processor of your customers' data, and the Privacy Notice.

There are three tick boxes and each one is recorded separately.

1. A declaration that you have read the privacy notice and that you accept the Terms and the DPA. Required.
2. Specific approval of the clauses under articles 1341 and 1342 of the Italian civil code: they are listed one by one in the text of the box. Required.
3. Consent to receive marketing communications. Optional, and revocable at any time.

The button that creates the account stays disabled until both required boxes are ticked.

The email verification code#

As soon as you confirm the consents we send a six-digit code to the address you entered. It is valid for fifteen minutes.

You get five attempts: five wrong codes invalidate it and you have to request a new one with the resend button below the field. A new code resets the attempts.

When the code is right, your workshop and your user account are created at that instant. If somebody else has claimed the app address you picked in the meantime, we tell you here and you can change it before finishing.

The final step#

The last screen shows your app address and the button to go in. You log in with the email and password you just chose: no temporary credentials, no activation email to wait for.

In some countries, if you picked a paid plan, the form to register a card also appears here. It's the payment provider's own form and the card details never pass through CrankPal. You can postpone it — there's a link to do it later from the app — but you will be asked to register the card at first login, before you can work: see First login.

Common problems#

Once that's done, the next step is choosing your plan — if you haven't already, in the form — and then logging in.