Cyclist app
Account, notifications and privacy
Your CrankPal account, the Profile with avatar, invites, family and weight, notifications, the channel and language your workshop uses to reach you, exporting your data and deleting your account.
Your CrankPal account is one for the whole platform: the same one you use in the app works in the workshop's customer area, on the website and with every other workshop in the network. There isn't one per workshop.
Signing in or creating your account#
To sign up you need a name, an email and a password of at least eight characters. We email you a six-digit code: type it and your sign-up is complete. To sign in, email and password; on iPhone there may also be sign-in with Apple.
If a workshop has already registered you as a customer, your account already exists: sign in with the email you gave them. If you've never chosen a password, tap Forgotten your password?: you'll get an email to choose one.
Your profile#
The Profile tab is made of cards, one per topic. At the top is yours: tap the photo to choose another. You can take a selfie, pick one from your photos or choose one of the avatars, Cranky and his friends. If you upload a photo, the app may also offer you a drawn Cranky style version, which an artificial intelligence model prepares from your photo: if you don't like it, keep the photo.
The other cards appear when they're needed:
- Your preview: the app is in preview and every feature is unlocked. If you have invites for your friends, you send them from here with Invite a friend, and in Invites sent you see where each one stands.
- Family group: for sharing bikes with the people who ride at home. See Documents, sharing and transfer.
- Your components: the parts you've taken to the workshop without the bike, like a wheel or a fork. The workshop records them, and in documents they take the bike's place.
- Ride sources: where your rides come from. See Bikes and rides.
- Weight: if you agree with Use my weight to estimate brake wear, CrankPal estimates pads and rotors better, because the more the rider weighs, the harder the brakes work. We read your weight from Strava, from Health or Health Connect, or you type it in. Neither your workshop nor the people who ride your bikes can see it. If you withdraw consent, your weight is deleted.
- App icon and Cranky stickers.
At the bottom are Language of messages, Review the getting-started guide, Privacy and data, Help, which opens these pages, and Log out.
Notifications#
During the getting-started guide the app explains what arrives by notification before the phone asks for permission: confirmed or moved appointments, the status of work on your bike, quotes to approve, home pickup and delivery, maintenance reminders such as a chain to lube or sealant to top up.
There's a practical reason for it: the phone asks for permission once. If you refuse it cold, the only way to turn notifications back on is through the phone's settings. The explanation is there so you decide knowing what you're deciding.
Separate from these are the Maintenance alerts, in ProfileNotifications: when a component gets close to its due date, the app tells you even if you don't open it. See Health and predictions.
How and in which language your workshop reaches you#
In ProfileUpdates from your workshop you choose how you want to be reached: App or Email.
With App, updates arrive on your phone and don't fill up your inbox. Important communications, meaning appointments and quotes, still reach you by email too: they're the ones you need to reply to, and they shouldn't depend on a phone permission. With Email you get everything by email, even if app notifications are on.
Under the choice you may see who made it: Set by your workshop or Set by CrankPal support. It's not a lock: you can change it, and your choice wins. On the workshop side the same selector is described in Customers.
In Language of messages you choose the language the workshop and CrankPal write to you in: emails, notifications and customer area. Until you choose, your workshop's language applies. The app's language, on the other hand, follows your phone's.
Your data#
From ProfilePrivacy and data there are three things.
Privacy policy opens the document on the website, in your language.
Export my data prepares a JSON copy of the data on this phone and lets you share it or save it wherever you like.
Delete account and data deletes the account from our servers and the data from the phone. It can't be undone.
In ProfileRide sources, at the bottom, there's also Contribute to the CrankPal model: you can choose to send us the raw data of rides recorded with GPS (the track, the phone's motion sensors and, if you have one, the CrankPal sensor), to teach the model to recognise the surface, impacts and wear. It stays off until you turn it on, and heart rate has a consent of its own.
What the workshop sees about you, and what it doesn't, is set out in full in Workshops and bookings. From there you can also unlink a single workshop without touching your account.
Common problems#
I no longer get notifications
Check in your phone's settings that CrankPal notifications are on: if you turned them off, or reinstalled the app, they need granting again. Meanwhile appointments and quotes keep reaching you by email.
I have two accounts by mistake
It happens if you signed up with a different email from the one you gave the workshop. Ask the workshop which address you're registered with and sign in with that one: the account is identified by the email.
The workshop writes to me in a language that isn't mine
Choose yours in ProfileLanguage of messages: it applies to emails, notifications and the customer area.
I logged out: have I lost my bikes?
No. Logging out deletes the data saved on that phone, but bikes, rides and history are on your account and come back at the next sign-in. Only what hadn't had time to sync stays behind.